Services Guide (FSG)
iseekinsurance.com.au is owned
& operated by Ausure Insurance Brokers Macarthur Pty Ltd ABN 89 145 758 989 who is an Authorised
Representative of Ausure Pty Ltd ABN 94 096 971 854 AFSL 238433.
Quotes will be provided by Ausure
Insurance Brokers Macarthur Pty Ltd.
Financial Services Guide –
This Financial Services Guide (FSG) provides you with
information about Ausure Pty Ltd (Ausure) and its Authorised Representative (Representative) to help you decide
whether or not to use the financial services that we provide. It describes how we are remunerated for our
services, our professional indemnity insurance and how we handle any complaints you may have. We may give you a
Product Disclosure Statement (PDS) if we arrange a financial product for you. This explains the significant
features of the financial product. We may also give you a Statement of Advice (SoA) if we provide you with personal advice, this
will confirm the advice we have given and explain our fees.
Ausure holds an Australian Financial Services Licence (AFSL No 238433) and provides both General
Insurance Broking and Financial Planning services. Ausure
to provide general and personal advice on and deal in general insurance products, deposit and
payment products, government bonds, life products, managed investments schemes, securities, retirement saving
schemes and superannuation.
About Your Representative
Ausure provides financial services through Authorised Representatives. Details of your
Representative and the financial products they are authorised
to provide are contained in this FSG. Ausure acts on your behalf. Your Representative acts on
our behalf and therefore on your behalf. Ausure is responsible
for their conduct and has authorised
the distribution of this FSG.
How do we get paid?
We receive our remuneration in the form of fees and
commission. Our primary form of remuneration is commission paid
to us by the product issuer. We also charge fees as part of our remuneration, these fees depend on the amount
and type of work we perform and are always included in the price we quote you.
0 to 40% of the premium (excluding taxes and
0 to $1500
The total commission and fees received is split between Ausure and the
Representative. Ausure may retain up to 20% of the total commission and fees. Where a third party has
referred you to us we may pay them a percentage of up to 50% of our income for that referral (i.e. 10% of the
total commission and fees).
Insurers also provide benefits in the form of subsidies for training,
sponsorship of conferences and invitations to social business functions. We have a policy to deal with any
potential conflicts of interest, this means we have a documented plan that we continually monitor to ensure
that our advice is not influenced by any considerations other than your best
If we refer you to a premium funding company we may receive up to 4% of
the amount financed in commission. Ausure has arrangements in place with some insurers and premium funders
under which Ausure will receive between 0.5 – 1.5% commissions that is not disclosed in your invoice. This
remuneration is used to reimburse expenses incurred by Ausure in distributing the product provider’s
Please note that in the event of cancellation of a policy before the expiry date some Insurers
make no refunds or may charge cancellation fees. We do not refund commission or fees that we have received.
Before making any decision to cancel a policy you should consult us concerning the costs
Allstate Underwriting Agency Pty Ltd (ABN 51 121 066 180) and Allstate
Premium Funding Pty Ltd (ABN 90 138 566 060) share common ownership with the shareholders of Ausure and/or
its Authorised Representatives. Allstate Underwriting is remunerated in accordance with the performance of
their portfolio of clients. In return for performing policy and claims administration it is entitled to
receive a share of the profits which is calculated after deducting all costs including claims, reinsurance,
admin expenses, insurer’s overheads etc. Hollard Insurance is a minority shareholder of the Ausure Group.
How do we resolve complaints?
In the event that you have a complaint about the manner in which we provide any financial
service please contact Ausure by phone on 02 4948 1155 or by writing at the address on this FSG. Ausure’s
dispute committee will review the matter and respond within 15 days.
Your complaint will be dealt with fairly and promptly but if you remain
dissatisfied with the final decision you may refer the matter to the Financial Ombudsman Service (FOS), which
acts as Ausure’s external dispute resolution provider. FOS is an independent body and its service is free to
you. FOS can be contacted on 1300 780 808. Ausure and our Representatives are bound by any decision of FOS
but you are not.
Our Professional Indemnity
Ausure has in place a Professional Indemnity Policy which covers us, our employees and
representatives for any errors or mistakes relating to our financial services. This insurance
meets the requirements of the Corporations Act and meets claims relating to an employee or an
representative even after they cease to be an employee or authorised
representative, provided that the insurer is notified of the claim when it arises and this is
done within the relevant policy period.
Duty of Disclosure
You and everyone who is insured under an insurance policy must comply with the duty of
disclosure. You must ensure that you explain the duty to any other insured if you apply for insurance on
their behalf. Your duty of disclosure applies when you enter into the policy and upon any renewal or
variation to the contract.
It is important that you tell us every matter that you know or that a reasonable person in your
circumstances would know that would be relevant to an insurers decision whether or not to insure you and on
what terms. You have a duty to act in good faith towards the insurer; this means you must give honest and
complete answers to each of the insurer’s question. You should disclose in answer to each question any matter
that is known to you and which a reasonable person in the circumstances could be expected to have told the
insurer in the circumstances. If you or any people under the policy do not comply with the duty the insurer
may avoid the claim.
Where you purchase certain
domestic insurance policies (home, motor, travel sickness and accident, consumer credit etc) as a retail
client you will usually have at least a 14 day cooling off period. If you want to take advantage of a cooling
off period you must inform us promptly so we can inform the insurer in writing. The insurer may retain its
reasonable administration and transaction costs.
Where we arrange a general insurance policy on your behalf we will forward
you an invoice for the premium, statutory charges, taxes and our fees for any insurance we place for you. You
must pay us by the due date on your invoice, we will hold your payment in trust pending our regular
settlement with insurers and we retain the interest earned on this account. If you do not pay the premium on
time we are obliged to advise the insurer who has the right to cancel your policy. The insurer also has the
right to charge you for time on risk if you decide you do not want the policy after you have been insured for
a period. If the invoice remains unpaid after 90 days we reserve the right to cancel the policy on your
behalf without notification.
General and Personal Advice
Ausure Pty Ltd (AFSL 238433)
P O Box 21 Cardiff NSW 2285
02 4948 1155
02 4947 4211
Brokers Macarthur Pty Ltd
No: Jarrod O'Brien - AR: 332
Telephone: 1300 633 530